After sales service
At Erbe, we provide service that truly embodies our core values - personal, efficient, accessible and global. Our commitment to excellence is evident in everything we do to provide the highest level of satisfaction for our customers.
Our values and after sales promise
Reliability
When you choose our services and solutions, you can trust us to deliver on what we promise. We especially pride ourselves on the outstanding reliability of our products. Our after-sales services such as maintenance, service training and product enhancement via software updates ensure this sustained high level of reliability.
Safety
Patient and operator safety are our top priority. We adhere to stringent safety protocols and industry best practices to ensure that you are in safe hands when using our products. With our full manufacturers’ expertise, we perfectly tailor our after-sales services so our products always guarantee your safety.
Availability
We understand the significance of availability in clinical practice. Our commitment to availability not only applies to our products, which are designed to be ready, when you need them the most. It also applies to our highly trained sales and service force, that is always prepared to address your needs promptly when they arise.
Financial options tailored to your needs
Looking for more flexibility? Our Commercial Models include rental and pay-per-use options that adapt to your specific needs. We’re happy to provide a non-binding quote.
Start the conversation
Service inquiry
You require assistance with a technical problem or a list of spare parts, are interested in the Erbe Service Partnership, or would like to take part in a service training?
Then simply send us your inquiry or message. We will contact you as quickly as possible.
You can rean also reach the international Erbe service hotline from Monday to Thursday from 8 a.m. CET to 5:30 p.m. CET and on Fridays from 8 a.m. CET to 4 p.m. CET.