After sales service

At Erbe, we provide service that truly embodies our core values - personal, efficient, accessible and global.

Our commitment to excellence is evident in everything we do to provide the highest level of satisfaction for our customers.

Our values and after sales promise

Reliability
Reliability

When you choose our services and solutions, you can trust us to deliver on what we promise. We especially pride ourselves on the outstanding reliability of our products. Our after-sales services such as maintenance, service training and product enhancement via software updates ensure this sustained high level of reliability.

Safety
Safety

Patient and operator safety are our top priority. We adhere to stringent safety protocols and industry best practices to ensure that you are in safe hands when using our products. With our full manufacturers’ expertise, we perfectly tailor our after-sales services so our products always guarantee your safety. 

Availability
Availability

We understand the significance of availability in clinical practice. Our commitment to availability not only applies to our products, which are designed to be ready, when you need them the most. It also applies to our highly trained sales and service force, that is always prepared to address your needs promptly when they arise. 

The Erbe team explained to us the techniques and modes that surgeons use in procedures which deepens our understanding of how VIO is used and how we can remedy potential issues during surgery by ourselves." 

Farrer Park Hospital
Farrer Park Hospital

Singapore

Erbe's commitment to providing excellent customer service sets them apart from their competitors and has made us a satisfied customer for years." 

Saudi German Hospital
Saudi German Hospital

Dubai

With an individual service agreement, you minimise costly downtime and benefit from our full manufacturer expertise when you need it most.

Find various training offers for technical employees or clinical engineers on our Academy Portal.

Need to send your product to our Servicecenter? 

Service inquiry

Need technical support, spare parts, information about our Service Partnership or service training? Send us your inquiry and we’ll get back to you as soon as possible.

You can also reach our international service hotline Monday–Thursday, 8:00 a.m.–5:30 p.m. CET, and Friday, 8:00 a.m.–4:00 p.m. CET.

tel:+497071755437 techservice@erbegroup.com WhatsApp Support

Looking for local service and support?

For service information and support in your country, simply select your country from the navigation to visit your local Erbe website.

Further services

Product codes

Our products are uniquely identified worldwide using GS1 GTINs. Find the relevant GTIN for each product here.

Looking for more flexibility? Our rental and pay-per-use models adapt to your needs. Request a non-binding quote on our contact page.

Reusable instruments are essential in many clinics. Our materials support you in safe and efficient reprocessing.

Apps

Our service apps let you create, update and securely archive user programs using templates.

Explore our Apps

Setup videos

Watch the step-by-step setup videos for our units and instruments.

Setup VIO® 3n
Setup VIO® seal
Setup ERBECRYO® 2
ERBEJET® 2 setup
Setup 1.1 mm cryoprobe with oversheath
BiClamp® LAP forceps / BiClamp® E LAP forceps, dismantling and assembling
Bipolar (E) LAP forceps / Bipolar (E) LAP scissors, dismantling and assembling
LAP BiSect scissors, dismantling and assembling
VIO® 100 C setup
VIO® 300 D setup
VIO® 300 S setup
Installation and operation of the IES 3 smoke evacuation system in combination with electrosurgical units
Setup CO2 gas bottle adapter
Setup SystemCarrier compact
VIO® 3 setup
Setup SystemCarrier performance
Mini Resectoscope 18.5/17.5 CH bipolar / Setup